Do I have to pay a deposit?
Do I have to pay a deposit?
We take a £100 deposit per apartment for all bookings.
This is taken in the form of a credit pre-authorisation on your credit card.
How it works is, the £100 is ‘frozen’ in your account until after you have checked out. If our housekeeping manager reports back that the apartment has been left in a satisfactory condition AND you and your guests have not caused any inconvenience to staff/other guests then the £100 is ‘unfrozen’ in your account.
In the rare event that guests have damaged the apartment or caused problems for staff/other guests you will be contacted by management to rectify. If the costs are less than £100 then the balance will be refunded, however should the costs be more than £100 you will be asked to pay this immediately.