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See the list of our most Frequently Asked Questions.
Please remember to scan the QR code in the apartment for any extra information you might need.

Faq most frequently asked questions

Book Car Hire

Book of Car Hire

Our staff are able to assist you with bookings for restaurants, taxis and also car hire and day tours. Please speak to reception when in residence, or arrange prior to arrival via email or on telephone number 0131 553 73 94.

Are pets allowed?

Bring Extra Persons

Are there any restaurants nearby?

Can you help book taxi’s?

Do I have to clean the apartment during or after my stay?

Do I have to pay a deposit?

Do you accept Hen and Stag groups?

Do you have a ‘hotel restaurant’ on site?

Do you have any smoking apartments?

Do you have disability friendly apartments?

Do you have wifi?

Do you offer a welcome pack?

Do you offer cots and high chairs?

Do you offer room service?

Do you provide luggage storage?

Do you provide parking?

Do you provide toiletries?

Do you provide towels?

How can I book?

How often is my apartment serviced?

Is electricity included?

Is linen included?

Is Ocean Apartments child friendly?

Is smoking permitted?

Is the kitchen all mine?

Is there a bus service?

Is there a hairdryer?

Is there an iron?

What do I do with my keys during my stay?

What do you provide in the kitchen?

What facilities do you offer?

What happens if I have any problems or need help when reception is closed?

What happens to items accidentally left behind?

What is your opening hours?

What is your opening hours?

Ocean Apartments Opening Hours

Monday to Friday: 09H00 until 17H00
Saturday and Sunday: 10H00 until 16H00

If you are planning on checking in when the office is closed, we have a fantastic and easy late check in system and you will be given full details of this should the need arise.

We do have staff on call after hours, strictly for emergencies only and you will be given their details at check in.

What is your cancellation policy?

What payment methods do you accept?

What extra services do you offer?

What time is check in?

What time is check in?

Normal check-in is from 16:00 until 17:00.

If you are going to arrive after 17:00, please contact reception to arrange a late check-in.

We do offer an early check-in from 12:00 at a cost of £20.00 per apartment or we are more than happy to take hold of your luggage.

What time is check out?

What types of serviced apartments do you have?

Where can I get groceries?

All Pre Arrival Information

What is a pre-authorisation?