FAQs

Are pets allowed?

We do not accept pets.

Am I allowed to bring extra persons?

We have serviced apartments that sleeping from 2 guests, up to 5 guests. As an example, if you book for 3 people you will only be permitted to sleep 3 people. Management reserve the right to charge for additional people staying, that have not been booked for. Additionally, you could be contravening government regulations and could face prosecution.

Are there any restaurants nearby?

There are some fantastic restaurants all within a 800 meter radius of our reception.

Ocean Terminal offers a wide range of restaurants and shops.

Within walking distance you can also find Fantastic seafood and local pubs.
Our reception staff are on hand to help with recommendations and bookings.

Can you help book taxi’s?

We have partnered with a local taxi firm that offers set fairs for our guests.

Prices are:

£11 into Omni Centre, Picardy Place one way.

£13 into Waverley Train Station (on Princes Street) one way.

£14 into Haymarket Train Station.

£26 plus £1 drop-off to the airport one way.

Obviously you can take a taxi to where ever you want, but the above mentioned set fares have proved very popular. Please collect a taxi business card from reception or ask the staff to book on your behalf.

Do I have to clean the apartment during or after my stay?

We ask that all apartments are kept in a satisfactory, clean and tidy manner in much the same way you would be expected to leave a hotel room.

We provide a daily ‘refresh’ and if you are staying longer than 7 nights we will provide a full service every 7th day.

If  you would like to have your apartment serviced more than the above, please contact reception to book additional services. There will be an additional charge for this service and please note that this is charged at time of booking. (charges may vary).

On check out, you do not need to clean up but it is essential the apartment is left in a decent, fit and tidy state. Failing which you may be charged.

What is a “DAILY service”?

This service is given to all guests staying 2 nights or more and has no additional cost.
It includes:

• Remove all rubbish
• Supply more toilet paper

* Note neither the linen nor towels are changed.
If the above is not adequate a guest can book a Weekly services at £30.00.

What is a “WEEKLY service”?

This service is offered for all guests staying 7 nights or more at no additional cost.
It includes everything in the Daily Service, plus;

• Full apartment service
• All linen is changed
• All towels are changed

If the above is not adequate a guest can book an additonal Weekly services at £30.00.

Do I have to pay a deposit?

We take a £100 deposit per apartment for all bookings.

This is taken in the form of a credit pre-authorisation on your credit card.

How it works is, the £100 is ‘frozen’ in your account until after you have checked out. If our housekeeping manager reports back that the apartment has been left in a satisfactory condition AND you and your guests have not caused any inconvenience to staff/other guests then the £100 is ‘unfrozen’ in your account.

In the rare event that guests have damaged the apartment or caused problems for staff/other guests you will be contacted by management to rectify. If the costs are less than £100 then the balance will be refunded, however should the costs be more than £100 you will be asked to pay this immediately.

Do you accept Hen and Stag groups?

Ocean Apartments do not accept Hen and Stag groups, in fact we positively discourage them. Please note that if you have booked via various online agents and turn up as a Hen or Stag party you will not be permitted to stay and a full refund will be arranged via your agent.

Do you have a ‘hotel restaurant’ on site?

No, we do not however there are some fantastic restaurants all within a 800 meter radius of our reception.

Do you have any smoking apartments?

We are strictly NON smoking, and this information has been communicated through all our sales channels, as well as on our T&C’s. We have also published numerous no smoking signs throughout the building. We have provided smoking bins at each entrance and kindly ask all guests using them to keep voices down in respect of our guests staying in the ground floor apartments. Management reserves the right to charge a penalty of £200 for anyone in breach of our no smoking policy. You may also be asked to leave, without refund for repeat offending.

Do you have disability friendly apartments?

At present we do not offer disability friendly apartments, however we are undertaking market research at the moment and may look to introduce this in the future.

For anyone with a disability, the building itself is accessible via ramps, and we do have elevators in place. There are no disability friendly baths/showers, but the rooms and hallways are big enough for wheelchairs to navigate.

Do you have wifi?

Unlike many hotels and serviced apartment providers, we really do strive to offer all the wee extras at no extra costs.

So, YES, wifi is offered and it’s FREE! Guests are required to enter a WIFI password. This password is available from reception or within the booklet in the apartments.

Do you offer a welcome pack?

We have taken the essential bits of staying in a hotel, and added them to the benefits of staying in your own serviced apartment. So, whilst you are getting all that extra space and freedom, you aren’t sacrificing on the things that matter.

YES, we offer a fantastic welcome pack of tea, coffee, milk pots, sugar, dishwasher tables, cleaning solution, cleaning cloth, sponge and tea towel.

Don’t forget all apartments are provided with linen, towels and many other hotel essentials such as hairdryers, iron, ironing board and laundry facilities.

Do you offer cots and high chairs?

We have taken the essential bits of staying in a hotel, and added them to the benefits of staying in your own serviced apartment. So, whilst you are getting all that extra space and freedom, you aren’t sacrificing on the things that matter.

Yes, COTS & HIGH CHAIRS are available on request. We do not provide linen for the cots.
There are a limited number of cots and high chairs and they are available on a first come first served basis. Please arrange with reception prior to arrival.

There is also a welcome pack of tea, coffee, milk pots, sugar, dishwasher tables, cleaning solution, cleaning cloth, sponge and tea towel. Don’t forget all apartments also have other hotel essentials such as hairdryers, iron, ironing board, laundry facilities and so much more.

Do you offer room service?

As we have no restaurant or catering facilities on site we do not offer room service.

Do you provide luggage storage?

Yes, whether you are arriving before check in time and want to leave your bags, or if you have a few hours to kill after check out you are more than welcome to leave your luggage with us. Items are stored in a secure office, however management accept no responsibility or liability for items left.

This service is only available during our opening hours: 09:00 – 17:00 (Monday to Friday) and 10:00 – 16:00 (Saturday and Sunday)

Christmas and New Year opening hours may change.

Do you provide parking?

FREE underground parking at Ocean Serviced Apartments.
You will need to get an entry remote from reception on check in. A deposit will be taken in the form of a credit pre-authorisation on your credit card. How it works is, the deposit is ‘frozen’ in your account until after you have checked out. If you return the remote the deposit is ‘unfrozen’ in your account. Should you not return the remote, we will process a payment for the £50 on your card.

Do you provide toiletries?

We have taken the essential bits of staying in a hotel, and added them to the benefits of staying in your own serviced apartment. So, whilst you are getting all that extra space and freedom, you aren’t sacrificing on the things that matter.

YES, we offer TOILETRIES as well as linen and towels.

There is also a welcome pack of tea, coffee, milk pots, sugar, dishwasher tables, cleaning solution, cleaning cloth, sponge and tea towel. Don’t forget all apartments also have other hotel essentials such as hairdryers, iron and ironing board, laundry facilities and so much more.

Do you provide towels?

We have taken the essential bits of staying in a hotel, and added them to the benefits of staying in your own serviced apartment. So, whilst you are getting all that extra space and freedom, you aren’t sacrificing on the things that matter.

YES, we offer TOWELS and linen and as well as basic toiletries. There is also a welcome pack of tea, coffee, milk pots, sugar, dishwasher tables, cleaning solution, cleaning cloth, sponge and tea towel. Don’t forget all apartments also have other hotel essentials such as hairdryers, iron and ironing board, laundry facilities and so much more.

How can I book?

• You can book online through our online booking system: Ocean Apartments Online Booking
• You can call us on 0131 553 7394 to book over the phone.
• You can email an enquiry to us at [email protected]
• You can submit an online enquiry form by clicking here Enquiry Form

How often is my apartment serviced?

All apartments only get a  “Weekly service”

This service is offered for all guests staying 7 nights or more at no additional cost.
It includes:

• Full apartment service
• All linen is changed
• All towels are changed

If the above is not adequate a guest can book an additonal Weekly services at £30.00.

Is electricity included?

Of course, the price you pay is all inclusive, and there are no hidden or extra charges! We do ask for your help in going green, so please turn off lights and heaters when not required.

Is linen included?

We have taken the essential bits of staying in a hotel, and added them to the benefits of staying in your own serviced apartment. So, whilst you are getting all that extra space and freedom, you aren’t sacrificing on the things that matter.

YES, we offer LINEN and towels as well as basic toiletries.

There is also a welcome pack of tea, coffee, milk pots, sugar, dishwasher tables, cleaning solution, cleaning cloth, sponge and tea towel. Don’t forget all serviced apartments also have other hotel essentials such as hairdryers, iron and ironing board, laundry facilities and so much more.

Is Ocean Apartments child friendly?

We are set up perfectly for families.

We offer:

• Cot and High Chair – FREE
• DVD Library – FREE
• X-box Hire – additional cost

Please click on family apartment to see what is offers.

Is smoking permitted?

We are strictly NON smoking, and this information has been communicated through all our sales channels, as well as on our T&C’s. We have also published numerous no smoking signs throughout the building. We have provided smoking bins at each entrance and kindly ask all guests using them to keep voices down in respect of our guests staying in the ground floor apartments. Management reserves the right to charge a penalty of £200 for anyone in breach of our no smoking policy. You may also be asked to leave, without refund for repeat offending.

Is the kitchen all mine?

Yes, it’s all yours.

Each apartment has its own kitchen and lounge – please click on one of the below links to see what each apartment type offers (including kitchen facilities).

2 Bedroom serviced apartment
Family serviced apartment
Executive serviced apartment

Is there a bus service?

We are very lucky to have a fantastic local bus service that shoots straight into town, from literally 300 meters away.

BUS SERVICES
Lothian Buses www.lothianbuses.com provides the majority of bus services in the Edinburgh area.

Route 11 and Service 17 are the best routes for Ocean Serviced Apartments.

Bus time tables are available to take away from reception.

Also see our location page for more information.

Is there a hairdryer?

We have taken the essential bits of staying in a hotel, and added them to the benefits of staying in your own serviced apartment. So, whilst you are getting all that extra space and freedom, you aren’t sacrificing on the things that matter.

YES, we offer HAIRDRYERS as well as towels and linen and as well as basic toiletries.
The hairdryers can be found in one of the night stands next to the bed.

There is also a welcome pack of tea, coffee, milk pots, sugar, dishwasher tables, cleaning solution, cleaning cloth, sponge and tea towel. Don’t forget all apartments also have other hotel essentials such as hairdryers, iron and ironing board, laundry facilities and so much more.

Is there an iron?

We have taken the essential bits of staying in a hotel, and added them to the benefits of staying in your own serviced apartment. So, whilst you are getting all that extra space and freedom, you aren’t sacrificing on the things that matter.

YES, we offer an IRON and IRONING BOARD in all apartments.

We also offer hairdryers as well as towels and linen and basic toiletries. There is also a welcome pack of tea, coffee, milk pots, sugar, dishwasher tables, cleaning solution, cleaning cloth, sponge and tea towel. Don’t forget all apartments also have other hotel essentials such as hairdryers, iron and ironing board, laundry facilities and so much more.

What do I do with my keys during my stay?

Just like a hotel, the keys are all yours for the duration of your stay.

What do you provide in the kitchen?

The questions should rather be: What don’t you provide in the kitchen?

As regular travellers ourselves we know that what you want from a serviced apartment is for it to offer all the appliances and utensils that you have become reliant on at home.

So, we have loaded the kitchens with everything you could possibly need from the basic plates and bowls, to roasting dishes and coffee cafe tiers.

Please click on this link to see our full kitchen inventory:

KITCHEN INVENTORY

What facilities do you offer?

Our serviced apartments are stocked with every possible convenience you could require for the complete serviced apartment experience. Please click on the following list for a full inventory of facilities offered:

Ocean Serviced Apartments Facilities

What happens if I have any problems or need help when reception is closed?

When you check in you will be given full details of how to contact the after hours staff if and when you need to. We ask that this is strictly for emergencies only please.

What happens to items accidentally left behind?

We will always try to reunite left belongings with their owners.

For postage, we charge an admin fee + postage costs.If we have been unable to reunite belongings with their owner within 14 days of departure, management reserves the right to dispose of them.

What is your cancellation policy?

Just as rates and apartment types vary so does our cancellation policy vary.

For a full detailed breakdown, you can click here

Ocean Serviced Apartments Terms and Conditions

What payment methods do you accept?

All major credit cards
Debit cards
Cash

What extra services do you offer?

With reception staff on duty weekdays from 09:00 until 17:00 and 10:00 until 16:00 on weekends, we have the same feel to our reception as many well know hotels

The following services are offered in reception:

• Taxi Bookings
• Restaurant Bookings
• Tour Bookings
• Tourist information and free guidebooks
• Complimentary DVD library

The following services are offered when in residence

• Free wifi throughout the building
• Complimentary underground parking

What time is check out?

Check out is strictly 10h00.

Late check outs can be purchase at £10 per hour for a maximum of 3 hours BUT this MUST be booked directly and in advance with reception. This is subject to availability.

Management reserves the right to charge a £100 penalty per hour for un-authorised late check outs.

What types of serviced apartments do you have?

We have 3 types of fantastic serviced apartments. Please click on one of the below links to see each of our serviced apartment types in full detail:

2 Bedroom serviced apartment
Family serviced apartment
Executive serviced apartment

Where can I get groceries?

There is a 24 ASDA within walking distance of the apartment.

M&S also have a store with 1.5miles of our apartments.

Alternatively you can do an do online shopping at any of your favourite grocery stores and have it delivered prior to arrival, or during your stay. Please notify reception either via email [email protected] or by telephone on 0131 553 7494.

Please make sure that the delivery is addressed to:
‘Your Name, check in date’
Ocean Apartments
2 Western Harbour Midway
Edinburgh
EH6 6PN

Our reception has set opening and check in hours therefore, it is important that every guest contacts our reception in advance to arrange their check in and bed layout.

Please see the hours bellow.

Reception opening hours are 9am – 5pm ( Monday to Friday) 10am – 4pm (Saturday & Sunday)

Normal check in time is 4pm – 5pm

Check in requirements:

Please bring a valid photo ID and a credit/debit card for a pre-authorisation of £100 per apartment. Please note that this is not a charge, it is only a hold on your account in case of any damages or issues.

Bed layout:

Please let us know what bed layout you will require. Based on your preferences, we can prepare single beds, doubles or combination of both. Please let us know your preferred bed layout by calling 0131 553 7394 or email to [email protected].

Should you wish to arrive after hours (5pm), please contact our reception on 0131 553 7394 or [email protected] at your earliest convenience to arrange a late check in. A late check in has straight forward procedures that will be explained to by our staff when you contact us.

Early arrivals:

Would you like to arrive before 3pm? Book an early check in for only £20 per apartment. An early check in starts from as early as 12.00am (based on availability). Must be booked minimum of 24 hours in advance.

You can also use our complimentary luggage storage. Please feel free to arrive any time between 9am – 3pm and we will store your luggage free of charge till check in time starts.